At Freelands Tiles Of Dunton Green, we are committed to protecting and respecting your privacy. This policy explains when and why we collect information about our customers, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
Who are we?
We are Freelands Tiles of Dunton Green, a tile Retailer and supplier of competitively priced quality wall and floor tiles. We are based at 124/126 London Road,Dunton Green, Sevenoaks,Kent TN13 2UT.
How do we collect information from you?
We obtain information from you when you begin trading with us. For example, when you contact us to buy products; either through our Showroom, our sales person over telephone, fax or email.
What type of information is collected from you?
The information we collect may include your Name, Business Name, Invoice Address, Delivery Address, Email address, Telephone number, Company Registration, VAT Number, Bank account details and Delivery instructions.
How is your information used?
(a) We may use the information to:
- process an order that you have submitted
- notify you of any changes to our services (i.e. office closure times)
- send updates and offers on our products
- organise transport to deliver your order
- contact for feedback based on our service
Lawful basis for processing of data
The lawful bases for processing are set out in Article 6 of the GDPR. At least one of these must apply whenever we process personal data:
Consent: the individual has given clear consent for you to process their personal data for a specific purpose. This purpose being – as set out in paragraph (a) above
Who has access to your information?
We will not sell or rent your information to third parties
We will not share your information with third parties for marketing purposes
Third Party Service Providers working on our behalf:
We may pass your information to our third party service providers for the purpose of completing tasks and providing services to you on our behalf (for example to deliver goods). However, when we use third party service providers, we disclose only the information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be assured that we will not release any information to third parties outside Freelands Tiles Of Dunton Green unless we are required to do so by law, for example, by a court order or for the purpose of prevention of fraud or other crime.
Third Party Product Providers we work in association with:
You have a choice about whether or not you wish to receive information from us. If
you do not want to receive direct marketing communications from us about our
products and services, then you can chose to opt out by emailing us at
[email protected] We will not contact you for marketing purposes by email,
phone, or fax unless you have given your prior consent. You can change your
marketing preferences at any time by contacting us by email:
[email protected] or by telephone on 01732 459765.
How you can access and update your information
The accuracy of your information is important to us. If you change email address or
any other information that we hold about you is out of date or inaccurate then please
email us at [email protected] or write to us at:
Freelands Tiles Of Dunton Green
124/126 London Road
Kent TN13 2UT
Alternatively you can telephone 01732 459765
You have the right to ask for a copy of the information Freelands Tiles of Dunton Green hold about you. You also have rights to complain about any manner in which we handle your data.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Non sensitive details (your email address etc.) are transmitted normally over the internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
We may analyse your personal information to create a profile of you and your companies preferences so that we can contact you with relevant information. We may make use of additional information about you when it is available for external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
Review of this policy
We keep this policy under regular review. This policy was last updated on 4th September 2019